Acche Din! NAMO to CBDT- Dispose of public grievances on top priority:

Government of India
Ministry of Finance /
Department of
Revenue
Central Board of Direct
Taxes
NORTH BLOCK, NEW
DELHI – 110001
Dated- 26 th March
2015
D.O.F No.Dir.(Hqrs.)/
Ch.(DT)/39(2)/2015
Dear Principal Chief Commissioner/Principal Director General
Please refer to this office letter F. No.Dir.(Hqrs.)/Ch.(DT)/39/2010 (Vol.III) dated
19th March 2015 regarding review of public grievances received through
CPGRAMS by Hon’ble PM on the fourth Wednesday every month by interacting
with the GOI Secretaries under the PRAGATI Programme through Video-
conferencing enabled by data and geo-informatics/visuals.
The status of pending public grievances with the Income Tax Department was
reviewed by Hon’ble PM yesterday through video-conferencing with Revenue
Secretary and the undersigned. During the meeting, the Hon. PM expressed
dissatisfaction about delays in responding to public grievances by our Officers as
well as about the harassment meted out to the taxpayers and officious behaviour
of our Officers. He was assured that redressal of public grievances is one of our
priority areas in the interim Central Action Plan for the First Quarter ie, (April,2015
to June,2015) of the FY 2015-16 which has laid down the following timelines for
disposal of public grievances as under:
(a) 30th April, 2015 for Grievances pending for more than one year as on
31.3.2015 .
(b) 7th June, 2015 for Grievances pending for more than 60 days as on
31.3.2015 .
In view of the above assurance and the fact that the Hon. PM will be personally
monitoring status of public grievances on a monthly basis through PRAGATI
programme, redressal of public grievances must take utmost priority in you work
plan. I shall be grateful if offices under your jurisdiction are instructed to respond
and attend to public grievances on top priority. If need be, Officers may be
directed to conduct special drives to dispose of the public grievances pending
with them so as to achieve the targets as per the Interim Action Plan 2015-16
noted above. Any breach of the timeline will be viewed seriously and
accountability will be required to be fixed for such failure.
I hope, your efforts in this regard will help us report a much better position of
disposal of public grievances in the next PRAGATI meeting.
With Best Wishes

Yours Sincerely
(Anita Kapur)
Chairperson, CBDT &
Special Secretary to the Government of India